The Hub Service
What is the HUB?
The HUB is the frontline technical support center for Clayton State University. We provide support for student, faculty, and staff technical problems, as well as provide support for students needing help with school related applications. We strive to make sure technology enhances the learning process at CSU.
The HUB has two locations. The Service Counter, located in the University Center, is our main troubleshooting and hardware repair location. Student Software Support Services, located in the lower Library building, serves students only and is the software installation and instruction location.
Service Counter
The service counter location provides services to students, faculty and staff.
What services are provided by the Service Counter?
This is the location where the HUB performs hardware and software troubleshooting services. If your laptop is not functioning correctly, the HUB can service the machine in this location. Here we help people with problems ranging from email questions, to cleaning computer viruses.
Where is the Service Counter located?
The Service Counter is located on the first floor of the University Center.
Student Software Support Services
Our Student Software Support Services is located on the lower level of the Library. This is the location where the HUB performs software installations on student's laptops. Only students receive services in this location.
We perform installations for the following software (on Windows 2000/XP or Mac OS X):
More information on Apple laptops and the HUB here.
Microsoft Office 2003 Professional (Includes: Microsoft Word, Excel,
PowerPoint, Publisher, Access and Outlook)
Microsoft FrontPage 2003
F-Secure Anti-Virus Software (Windows 2000/XP only)
SmartPrint (Our on-campus printing software - Windows 2000/XP only)
To have these programs installed on your laptop, will need to be in-person, with a photo-ID, and bring your laptop with its power cord. We are on a walk-up basis, so no appointment is necessary except for the first two weeks of every semester. To schedule an appointment for services during the first two weeks of the semester, please go to the HUB's Calendar.
How to get additional assistance
Students may also get assistance with course-related software.
Workshops/Individual Assistance
Workshops are conducted throughout the semester according to demand. Reservations for workshops can be made by going to the HUB's Calendar. Students may also come and the receptionist will make a reservation for the student. We also welcome walk-ins on a space-available basis.
Individual assistance with all campus-supported software is available by appointment and walk-up. Assistance will be provided as follows:
15 minute limit on walk-up assistance
30 minute limit with weekly appointment
appointments limited to one/week
If additional assistance is needed, students will be referred to the training CD or to his/her instructor.
What resources are available at The Student Software Support Services
Scanning - There is a scanner available in our lower library location for student use. If you are faculty or staff, the Faculty Instruction and Development Lab, FIDL, has scanners available.
Burning CD's - Both of our locations have CD burners available for use in backing up and class projects and other data. The burners cannot be used to backup any copyrighted material, and the student must supply his or her own blank CD's.
Network Connections - Network ports are available for use. These ports may be closed during heavy traffic times such as workshops or training sessions.