Instructions:
Welcome to the HUB's Frequently Asked Questions (FAQ) page. Here you can find answers to the most frequently asked questions about Clayton State's technology setup. To begin, simply click one of the Categories listed below to jump to that section of the page. You will find the questions and answers pertaining to the category you have chosen. At any time, you can click "Back to Top" to be taken to the top of the page to choose a new category.A: The school provides each student with 250MB of web space. This space is for school work only. To place files in your webspace, you can type the address into your browser or click start, run, and then type ftp://student.claytonstate.net". You will then be prompted to login. The login will be your user name (network id) and password (email password).
A: Clayton State provides you Internet access while you are on campus as a service of the technology fee that you pay with your tuition. Internet access includes browsing email, websites, and using campus printers.When setting up your computer on campus, plug your Ethernet patch cord (looks like a thicker phone cord) into an Ethernet port and into the Ethernet card in your computer prior to turning on your computer. Some computers will not have a built in network card. In this case you will need to purchase a network card and depending on which card you purchased a dongle that fits your Ethernet card to make the connection. Some computers have a wireless card (if you are using a wireless card your notebook will have to be configured by the HUB to access the schools network).Should you ever have issues connecting to the campus network, feel free to contact The HUB or come to either of our locations any time during our hours of operation. Instructions for setting up wireless connection can be found inside the SWAN on the HUB tab.
A:
CSU's network is set up so that most operating systems will connect automatically when plugged into a network port. We use what is called a DHCP server that will give your machine all the information it needs in order to connect to the network and the Internet while on campus. If you would like wireless to be setup on the machine, the HUB can do this for you at the Service Counter on a walkup basis.
In addition to providing wireless services, the HUB can install Microsoft Office 2003 Professional, Microsoft Frontpage 2003, F-Secure Anti-virus, and SmartPrint on your machine. This will require an appointment if it is during the first two weeks of the semester. At all other times, the HUB can install this software on a walk-up basis.
A: A good explanation of this problem lies in the Internet Explorer suite. Outlook Express and Internet Explorer are parts of a whole, so your settings in one program affect the other program. Make sure that Internet Explorer, as well as Outlook Express, is set to use the Local Area Network (LAN) Connection.
To do this in Internet Explorer, go to view or tools-->Internet options-->the connection tab. Make sure that Do not dial a connection, is selected.
For Outlook Express, (within Outlook Express) go to Tools-->Accounts--> mail tab--> then highlight your mail account-->click properties-->connection tab. Make sure that the connection is set to use Any available connection.
A:You will receive this message if you are connecting to the internet for the first time on campus. Please read the screen carefully and follow its instruction in order to complete the registration of your computer on the Clayton State network. If you have any questions or problems please give us a call or stop by.
A:The HUB will provided assistance to all student's notebook computers provided they are currently enrolled for the active semester with all fees paid. In addition to providing troubleshooting assistance, the HUB can work on hardware issues for preferred vendor machines. A list of preferred vendors is maintained on our ITP Choice website. If your machine is one of the preferred vendor machines, the HUB can order replacement hardware for failed components through the vendor. If your machine is not manufactured by a vendor on this list, this type of service will need to come through the location of purchase. The HUB can still troubleshoot the issue, however a replacement part cannot be ordered through the HUB.
If your machine is not under warranty, the HUB can provide assistance with hardware issues provided that all liability for damage is waived from the HUB.
A:The HUB will set up personal laptops for the campus network. This includes getting on the internet, printing to network printers, and sending / receiving e-mail.
A:Appointments for software installations, (Microsoft Office 2003, F-Secure Anti-Virus, SmartPrint, or Windows 2000 / XP Professional) require you to be eligible for service. You will need to be actively enrolled, and have no money owed to schedule these appointments.
Please verify that you have paid all of your fees by logging into the SWAN and checking the DUCK Academic and Financial Information for Students, then Registration, then How Much Do I Owe?. Choose the current semester i.e. "Spring Semester 2009? and click on Submit. Please ensure that at the bottom it says No payment Due.
If this is what is being reported, please try to schedule an appointment again on the HUB's website. During the hours of midnight to 1:00AM, the appointment scheduling may be unavailable. Please try again at a different time.
A:CSU offers self help for the network, email and the DUCK passwords. You must set up your security questions for the network and DUCK while you are logged in to the system. Instructions for setting up security questions can be found in the HUB guides.
To use the security feature you musk click on the link I forgot my password prior to becomming locked out of the system. If you do get locked out, The HUB can assist you with changing this password. Given that self-help is available and for security reasons,we can only change passwords at the Service Counter with a photo ID.
Your email password will be the same password as the one used to login to the machine.
A:The HUB's hours can change depending on the week. To get the most up to date hours posting, please visit this link: index.php?nav=hub_hours
A:Yes SmartPrint will be available for students. You can have the software loaded on your notebook at the HUB, connect to the campus network and print from any location on campus. You will need to pickup your print job at one of the 3 SmartPrint locations on campus. The HUB does NOT provide computers for students to use when sending a job to SmartPrint.
A:SmartPrint is maintained by Auxiliary Services, and the software can be downloaded from their website. The address for the download is located at http://auxiliaries.clayton.edu/smartprintdownload.htm. Please follow the directions on this page for installation and usage.
A:Yes. The faculty and administrative offices on campus will use this account to communicate with you. Because this is your official CSU email account, you are responsible for knowing the content of emails sent to you by your instructor(s) and administrative offices. This is also the email account on your class email list.
A:Ensure you have successfully connected to your (ISP) Internet Service Provider. Next open Outlook Express. Near the top you should see a button labeled send and receive. Click on this button. Your computer will check your e-mail and should do one of three things:
1. It may pop up a box asking for your username and password. If this is the case check to make sure your username is entered correctly, then remove the check from the box at the bottom that says remember password. Retype your password and put the checkmark back.
2. Outlook Express may return an error message. Make note of this error message in case you need the HUB's assistance to resolve the problem. Knowing the error message will decrease your time spent at the HUB.
3. You may receive your mail. If this is the case, congratulations you have solved the problem on your own.
A:To check your CSU email account please go to https://mail.clayton.edu and select "Login". It will prompt you for a username and password. Your email username is your first initial and lastname, followed by a sequence number if that username is already in use by another student. Your password must meet the following critera: minimum of six characters including at least three of four categories (upper case, lowercase, number, symbols). Examples: !Lakers Laker1 Lakrz#1 246Csu
If you do not remember your email password you should click the forgot my password link, answer the questions and if you have signed up for self service password reset, you will be granted access to your email so that you can change your password.
A:There are different methods for checking email for faculty and staff members. You have several options as listed below.
1)Checking with your laptop / desktop on campus (Outlook)
   a. To check your email using Outlook while on campus, please connect your machine to the Clayton State network. Once you are connected, click on Start and then Email, or if this is not an option, click on Start then Programs then Microsoft Office then Outlook. You should not be prompted to sign in if you have signed into the machine when it first started. If you are prompted, the credentials will be the same as when logging into the machine.
2)Checking with your laptop off campus (Outlook)
   a. To check your email using Outlook while off campus, you will need to establish a VPN connection. To access this, click on Start and then Control Panel, or Start, then Settings then Control Panel. Double-click on the Network Connections icon. There should be an icon on this page for establishing VPN connection. It will be called CSU and have an icon of two monitors. If you are connected using a high speed connection (broadband) double click on the VPN connection icon. Once you have established a VPN connection , follow the steps listed for Checking with your laptop / desktop on campus (Outlook).
3)Checking with another machine on / off campus (webmail)
   a. To check your email using your browser while on or off campus, please ensure that you are connected to the Internet. Go to the address http://swan.clayton.edu and enter your network credentials, click Login. Once inside the SWAN, click on the email icon in the upper right corner of the SWAN portal screen.
If you are unable to connect using any of the above steps, please contact the HUB.
A:
Clayton State University is migrating towards a single sign on ID system. The first change will affect students connecting to WebCT, email and campus webspace. All of these will begin using a new username. Instead of it being a hard to remember set of numbers, it will be your first initial and lastname, followed by a sequence number if that username already exists. Wow. That’s a lot of stuff to read. It is actually pretty simple.
Examples
User 1| Name: | Jane Smith |
| Login ID: | jsmith |
User 2
| Name: | John Smith |
| Login ID: | jsmith1 |
An easy way to find out your new login ID is the DUCK.
Click https://duck.clayton.edu/pls/banprod/ID_LOOKUP.BuildForm to go directly to your login information page.
Passwords
Now things here stay about the same. For security reasons all three of these accounts will continue to use their own passwords. You will be able to setup your email password when you activate your account on the new webmail site. Your default activation password for email is your DUCK PIN.
A:Yes. You can setup your student email to work with Outlook or any other mail client that supports POP or IMAP. Below are the required settings for email setup:
Incoming Server:
mail.clayton.edu
SSL/TLS On
Port 995 (POP)
Port 993 (IMAP)
Outgoing (SMTP) Server:
mail.clayton.edu
Server Requires Authentication
SSL/TLS On
Port 587
Look for how-to guides for Outlook 2003, Outlook Express, Windows Mail, and Mail.app in the student section of the HUB guides (coming mid February).
A:CSU keeps your e-mail on a Microsoft Exchange Server, an upper limit for faculty/staff mailbox size is set at 200MB for sending email. There is no receiving limit. You will receive a send warning at 190MB. There are many options available to help manage mailbox size. You mentioned that you are constantly deleting deleted items. You can set your deleted items to automatically delete upon exiting MS Office. If you do not want them auto deleted, you may want to consider other management options. Personal folders can be set up that will move your mail off the server and make it available to you in a folder outside of your mailbox or you may want to archive items from your sent mail, inbox or other large folders. In any event, the HUB can help you get your inbox organized so that you are not receiving the warning messages daily. We can help you find out which folders are the largest and provide you with options for how to keep the mail accessible if you still need all of the mail in large folders. Below is more information about the options for mailbox management.
When you archive, you get three key benefits: you keep a historical record, you save disk space, and you cut down on visual clutter. There are two ways to archive: Let Outlook Automatically archive messages at regular intervals or you can archive at times that you specify. Archive benefits: Effective record keeping- When you archive messages instead of deleting them, you'll have records of your work that can help you remember the details of events, projects, and processes. Space Saving- Because archiving makes use of compression, archived items use less storage space. Cut down on visual clutter Archiving removes items from your mailbox and puts them in the archive file so that you can more easily see the messages you need, you can work with them more effectively.
Personal Folders file (PST) for them. If you want to reduce the size of your mailbox by storing specific messages locally on your own computer, for example, all messages having to do with a specific client or project, you could set a rule to move them to a personal folder upon arrival. When you move messages to a PST, you can organize them however you like. That is, a PST lets you create unique local folders, and put things anywhere you choose. In contrast, archived messages always reflect the folder structure of your mailbox.
Delete deleted items upon exit automatically or manually: Empty the Deleted Items folder upon exiting setting to automatically delete messages.
To get to this check box, on the Tools menu, click Options and click the Other tab. Right-click Deleted Items and select the Empty "Deleted Items" Folder command on the shortcut menu. If you prefer to have more control over when items are dumped from Deleted Items, you can empty the Deleted Items folder manually by right-click the deleted folder, or you can use the Mailbox Cleanup dialog box. The mailbox cleanup can be found by clicking on the Tools menu and selecting Mailbox Cleanup. You will find several options for mailbox cleanup.
A:The program that allows students to select their own laptops is called "ITP Choice". The only requirements of the computer is that it meets the minimum hardware requirements set by the School the student is in. Information on the hardware requirements can be found at http://itpchoice.clayton.edu
If a section of hardware is unclear, help is provided by clicking on the graphic of the part for that section. A brief explaination is provided. If you are not sure if a component meets the requirements after viewing the ITP Choice requirements and reading the explaination, please feel free to contact the HUB for assistance.
A:Clayton State provides a wireless network for students, and employees. The configuration for this network can be setup by the HUB. If you are considering purchasing a wireless card for your notebook, the HUB can install this card as well as configure it.
A:Yes. The school will provide Microsoft Office 2007 Professional, Microsoft Frontpage 2003, F-Secure anti-virus, SmartPrint, and the Windows XP Professional operating system. The Hub will assist in loading this software on students' computers. The installation restriction is one installation of this software (except SmartPrint) per student, per semester. This software is available through the Microsoft Campus Agreement (MCA). Schedule your appointment from the HUB's calendar if it is the first two weeks of the semester. If the initial two weeks of the semester is passed, the HUB can install this software on eligible student's laptops on a walkup basis.
A: Yes, the school will provide F-Secure Antivirus software with the latest virus definitions.
A:
The Microsoft Windows XP operating system comes in several versions. All CSU majors now require students to have Microsoft Windows XP Professional operating system. You are encouraged to select Microsoft Windows XP Professional at the time of purchase of your laptop.
In the past, the HUB offered students the option of purchasing a laptop with Microsoft Windows XP Home Edition or Microsoft XP Media Center Edition and the HUB would remove the original version by formatting (completely erasing) the hard drive and installing Microsoft Windows Professional Edition. While this service may save the student the extra cost of purchasing the Professional Edition, this formatting process removes all of the manufacturer-installed software (e.g. tutorials, dvd software, recovery program, etc.). The HUB does not assume responsibility for the manufacturer-installed software.
Students are encouraged to make or purchase restoration disks of their laptops at the time of purchase to protect the manufacturer-installed software.
A:
The HUB can assist you with the installation of this software, however this is something that you will have to purchase. MyMathLab usually comes with the Math textbook, and MathCAD can be purchased with the book or separately.
If you purchase a stand alone version of MathCAD, the bookstore gets a significant discount. Once this software is purchased, please feel free to bring your laptop to the HUB for assistance with installing this software.
If the HUB is closed and you need assistance with MyMathLab please call 1-800-677-6337 for after hour support.
A:The HUB can upgrade or install an operating system on your machine through an appointment only during the first week of each semester. After this initial week , the HUB can install Windows XP Professional only on your machine on a walkup basis. The conditions are one Operating System per student, per semester, unless troubleshooting the machine results in a reload. An operating system upgrade is for Windows 98 / ME / 2000 / XP Home to Windows XP Professional*. All of the additional software such as Microsoft Office 2003, F-Secure and SmartPrint will be installed at this time as well.
To schedule an appointment with the HUB during the first two weeks of each semester, go to the HUB�s website http://thehub.clayton.edu and click on �Calendar�. You will need to select the �Operating System� choice. There may or may not be slots available as this is a task that takes considerably longer than other software installations. If no slots are available during this two week initial period, you will need to wait until the HUB resumes walk up installations beginning the third week of each semester.
* The upgrade process removes all of the manufacturer-installed software (e.g. tutorials, dvd software, recovery program, etc.).
A:
The HUB would recommend that you update your machine with Windows updates and the latest software that we can provide. If you have registered and paid all fees for the upcoming semester, you can walkin to have your updates and software installed during our regular hours of operation. In order to have this software installed and updated during the first week of classes, you will need to schedule an appointment with the HUB. This can be done by going to http://thehub.clayton.edu and clicking "Calendar". Detailed instructions for making an appointment will be provided.
A:The HUB has adopted the policy to format (erase) the hard drive of a machine when upgrading the operating system based on past experiences. When a machine if formatted, it gives a clean base to work from, without the complexities of partially upgrading operating system files while leaving other files untouched. Our real-world results have shown that machines having been formatted for the upgrade process experience far less trouble down the road than machines upgraded using the Microsoft Windows upgrading tool.
A:Currently the official operating system for Clayton State University is Microsoft Windows XP Professional. However The HUB does install Microsoft Office and Anti-virus on Windows Vista machines. We will also troubleshoot, help install course software and maintain Microsoft Windows Vista laptops. The HUB does not rollback Windows Vista machines to Windows XP or dual boot Windows Vista and Windows XP together due to complications seen in the past. If anything renders a student's Windows Vista installation unusable we do not have copies to reload the operating system. The student will need to bring a copy of their installation disc to The HUB's service counter and we can assist with the installation. The only issue that remains unresolved is listed below:
Smart Print
The campus printing system is compatible with Windows Vista 32 bit operating system. It is NOT compatible with Windows Vista 64-bit operating system
A:1) Open up Internet Explorer and go to the address http://swan.clayton.edu
a. If you cannot access this address, check that you have an active internet connection by attempting to connect to other websites. If you cannot access other websites, please contact the HUB and indicate this issue so that we may further troubleshoot this. If you can connect to other websites, and not the SWAN, please check to make sure that you are entering in the address exactly as listed above. If you still cannot access the SWAN, please contact the HUB and indicate this issue so that we may further troubleshoot this.
2) Once you arrive at http://swan.clayton.edu, you will be at the login screen for the University Portal. The SWAN is the single point of sign on for access to the DUCK, email and other CSU systems.To login to the SWAN, please enter in your credentials. If you do not know your user ID, click on the "Lookup Username" link and respond to the questions that will lead you to your username. If you have forgotten your password, click on the " ForgotPassword" link and respond to your security questions to gain access to the SWAN. If you have not activated your SWAN account, click on the "Activate Account" link and follow the prompts.
3) After entering your Username/Password Click on Login.
If you are successful in logging in, you will be presented with a row of icons in the upper right corner of the screen. Click on the DUCK icon and you will be taken into the DUCK.
If you are unsuccessful, you will be directed back to the login screen an error message asking you to check your Username and Password and try again.
After several failed attempts to log in to the SWAN, your account will become disabled for security purposes. If your account is disabled, you will need to come to the HUB with photo ID to have your account enabled. The HUB encourages you to set up your security question and to click on the "Forgot Password" link after 2 failed attempts in order to avoid disabling your account.
A:
Faculty and Staff
Individuals can modify their CSU web page link, phone numbers, and office location as listed in the directory using the link https://wemedy.clayton.edu.Any changes other than the CSU web page link, phone numbers, and office location should be directed to the Office of Human Resources.
Students
Student information is pulled from the Banner student record system. The Registrar's Office is the keeper of this information and the only ones who can make changes. However, several changes can be made directly by the students.Name Changes: When you login to The Duck and go to the Manage my student e-mail page, the system will automatically check to make sure your name in the e-mail system matches your current name in Banner.
Web Pages: Student web page is updated nightly. If you want your web page to show up, you need to have a file named one of the following in the top level directory of your web space: index.html index.htm default.html default.htm
A:To verify that the credentials that you are using are correct, please go to the ID Lookup Form ( https://duck.clayton.edu/pls/banprod/ID_LOOKUP.BuildForm ), complete the required information, and click on Find Account. The following information will be returned to you:
Your Name:
Laker ID:
Network ID:
Email address: _____________@student.clayton.edu
Note: The Network ID is the user name that will be used for the CSU Web Portal(SWAN), as well as the new user name used to log into Georgia View, and the new student Web mail system
If you are able to login and the credentials are correct, then please make sure that you are using Internet Explorer and all pop-up blockers are disabled. Contact your instructor and make sure that you have not been dropped from the list of students that are taking the class.
A:If you are connecting to GeorgiaVIEW and it is displaying a screen that says "Error 403: Forbidden" then you can try something that works for most people. Open up Internet Explorer and click on the "Tools" option from the bar across the top. Select "Internet Options" from the drop down menu. On the menu that comes up, click the "Advanced" tab and uncheck the option that reads "Show friendly HTTP error messages". Click on "Apply" and then close the browser and reconnect to Georgia View.
Once you are able to see the login screen, please enter your network ID in the Georgia View ID field, and your network password in the Password field.
A:
By default, students logging into GeorgiaVIEW will see all of their current and previous courses listed in alphabetical order. You can elect to "hide" courses you no longer want to be displayed by clicking on the pencil icon at the far right side of the Course Listing box. This will take you to an edit screen where you can select and hide courses you do not want to view. If you need additional informaiton or assistance, please call us at 678-466-4357 Option 2.